Frequently Asked Questions
The useful details, before and after you choose.
How do I know a stand will fit my laptop?
Measure the laptop body, including depth and the placement of its feet. Compare those measurements with the product details. A screen diagonal is not a support-surface measurement. Leave room for cables and any separate keyboard or mouse.
Is overall riser height the same as clearance underneath?
No. Overall height includes the platform itself. Only use a specific underside-clearance measurement when it is listed. If you want to store a keyboard below a riser, measure the keyboard first and contact us if you need a missing clearance detail.
Can I adjust every laptop stand?
Structures differ. Check each listing for the type of lift, angle adjustment or rotation described. A rotating base changes direction; it does not by itself tell you the height range.
What should I measure for a lap desk?
Compare your laptop body with the overall top dimensions and account for slots or other interruptions. If you use a mouse, allow space for it separately. The size of a top is not necessarily its continuous usable work area.
How should I care for these materials?
Use a soft, dry cloth for routine dusting. Avoid soaking bamboo, fabric cushions, metal joints or PU surfaces. Follow any product-specific care instructions included with your item and avoid harsh cleaning products.
Where do you ship, and how long does it take?
We ship only to the contiguous 48 U.S. states. Processing takes 1–3 business days, followed by 2–7 days in transit. These periods are separate. Orders $59+ ship free; standard shipping below $59 is $6.99.
How do returns and refunds work?
Request a return within 30 days of delivery. Items must be unused and in original packaging. We cover return shipping for quality issues, wrong items and transit damage; you cover it for other reasons. Returns go to Aureon Labs LLC, 12601 68TH AVE S APT 19B SEATTLE WA 98178-4164. Inspection takes 3–5 business days after receipt; once approved, we initiate the refund. Your bank determines posting time. See our Returns & Refunds Policy for instructions.
How can I contact you?
Email [email protected], call 1-818-277-2215 or use our contact form. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Include your order number or product name so we can understand your question.